Refund policy

Pets Abode Private Limited has a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at squeak@petsabode.com or WhatsApp us at 8817 6958. If your exchange is accepted, you may arrange an appointment with our team to exchange the item(s) at our warehouse.

Pets Abode Private Limited has a strict no refund policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we also cannot accept exchanges for sale items or gift cards.

Refunds
Pets Abode Private Limited has a strict no refund policy.